Refund Policy

Effective Date: 1st October 2024
At Cheryl’s Delights, we are committed to providing high-quality educational services that help students achieve their academic goals. Your satisfaction is important to us, and we understand that sometimes plans change. Please review our refund policy below for details on cancellations, rescheduling, and refund eligibility.

1. Tutoring Session Refunds

Single Sessions
• Cancellation with 24+ hours’ notice: Full refund or option to reschedule.
• Cancellation with less than 24 hours’ notice: No refund, but we may allow one courtesy reschedule per client per term.
• No-shows: No refunds or rescheduling.

2. Group Classes & Workshops

• Cancellation with 72+ hours’ notice: Full refund or credit toward a future class.
• Cancellation with less than 72 hours’ notice: 50% refund or credit.
• No-shows: No refund.

3. Technical Issues or Tutor Cancellations

• If a session is cancelled by Tasteful Tutoring or a tutor due to technical issues or unforeseen circumstances, you will receive the option to reschedule or receive a full refund.

4. How to Request a Refund

To request a refund, please contact us at info@cherylsdelights.com with the subject line "Refund Request" and include your full name, session date, and reason for the request. We aim to respond to all refund requests within 7 business days.

5. Payment Disputes

Filing a chargeback without contacting us first may result in immediate suspension of services. We encourage open communication and will work with you to resolve any issues promptly.
Need help?
Please contact us at info@cherylsdelights.com or visit our Contact Us page for further assistance.